
Amit Kumar Pandey
Executive Biography: An experienced Technical Services Leader in Global Service delivery with a blend of Service Delivery and Digital... | Noida, Uttar Pradesh, India
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Amit Kumar Pandey’s Emails am****@ya****.co
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Amit Kumar Pandey’s Location Noida, Uttar Pradesh, India
Amit Kumar Pandey’s Expertise Executive Biography: An experienced Technical Services Leader in Global Service delivery with a blend of Service Delivery and Digital Transformation experience of 16+ years. In my current role as Associate Director - Delivery Management, managing more than 120 resources and 6 DOMs providing support for platforms like VMware ESXi 6.5 and HPE SimpliVity hyper converge infrastructure (Private cloud) in Kyndryl. Experience in Service Operations, Delivery Management, Project Management, Vendor Management and Complex IT infrastructure planning and Deployments. Understanding of Service management, processes, SLA management, risk management, Quality, BCP and compliance in a Global Operations Centre environment serving Global clients. Technical Forte: MS Azure, IBM Hybrid Cloud, NetApp Storage, VMware, HPE Simplivity, Nutanix, V- Block Cloud, Citrix, Windows & Veritas Storage & Backup products. Core Competencies: Enterprise Architecture: Lead a team of Architects with strong business acumen & thought leadership to help develop IT Solutions including design and modelling of architecture for tools transformation i.e Splunk, Dynatrace etc implementation, Ansible Implementation Ansible Tower: For UNIX patch management & Tanium tool for Windows patch management, maintain and meet agreed SLA, coordination & collaboration within KYNDRYL teams and client teams for compliance activities week on week. Account Management & Stakeholder Management: Excellent interpersonal & communication skills with experience in presenting. Worked in matrix structures building relationship across delivery towers, client organization & vendors to drive results collaboratively. Project & Program Management: Delivered multiple complex and highly technical transformation programs with competing timelines successfully by balancing priorities & delivering outcomes within forecasted timelines. People Management: Develop, recruit, train, mentor and create a high-performance diverse team delivering multiple strategic initiatives. An empathetic leader with genuine focus on people's career empowering with active delegation & challenging them with new opportunities Agile Transformation: Implemented Agile for Services at scale establishing KPIs, Visual Kanban boards resulting in visualization of operations, identification & transparency of constraints that helped in reduction of cycle times & overall improvement of utilization & productivity. Lead and driven multiple SIP, DPP’s and CSI (Continual Services Improvement) to drive the proactiveness to ensure error free delivery
Amit Kumar Pandey’s Current Industry Kyndryl
Amit
Kumar Pandey’s Prior Industry
Hcl Infosystems
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Ericsson Global Services
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Cpa Global
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Ibm
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Kyndryl
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Work Experience

Kyndryl
Associate Director - Sre / Delivery Management
Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ibm
Sr. Technical Services Manager
Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Technical Services Manager
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Team Lead / Technical Sme
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Cpa Global
Assistant Manager - Storage Solutions
Mon Apr 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Ericsson Global Services
Netapp Storage & Backup Admin
Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Ericsson Global Services
Back Office Server Ops Engineer
Sat May 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Hcl Infosystems
Sr Engineer- Datacentre Operations
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Hcl Infosystems
Engineer- Data Centre Operations
Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Hcl Infosystems
Engineer Trainee
Fri Sep 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)